Special documents

Most documents hold textual knowledge that is split into chunks and retrieved to ground the agent's responses. Special documents are different: they are uploaded for a specific runtime purpose and are not chunked or used for retrieval. They are referenced by name and must not be added to the Documents tab of an Agent or Flow.

• Audio documents – store pre-recorded .wav / .pcm files that are played back during a call.
• Certificate documents – store PEM certificate files (.crt / .key) used to secure REST tool calls over TLS.